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FAQs

  • Is there an extra charge for larger homes or specific tasks?
    Larger homes or additional services may incur extra charges. We will provide a full breakdown during the booking process.
  • How do you determine the cost of a cleaning service?
    Costs are based on factors such as the size of your home, frequency of service, and any
  • How much does a typical cleaning service cost?
    Pricing depends on the size of your home, type of service, and any special requests. Contact us for a personalized quote.
  • Can you handle homes that haven't been cleaned in a long time (e.g., hoarder situations)?
    Yes, we can handle homes that need extensive cleaning, but we request that you inform us in advance so we can allocate the necessary time and resources.
  • What is included in your spring cleaning package?
    Our spring cleaning includes deep cleaning tasks such as washing windows, scrubbing baseboards, cleaning out cabinets, and more. It’s a great way to refresh your home!
  • What types of cleaning services do you offer?
    We offer standard cleaning, deep cleaning, move-in/move-out cleaning, commercial cleaning, post-construction cleaning, and more. Check our services page for a full list.
  • Do you clean windows, and if so, is it included in the standard package?
    We clean the inside of windows as part of our deep cleaning package.
  • Do you offer move-in or move-out cleaning services?
    Yes, our move-in/move-out cleanings are designed to make transitions smooth and stress-free by thoroughly cleaning your new or old home.
  • Do you provide cleaning services for Airbnbs or vacation rentals?
    Yes, we specialize in Airbnb and vacation rental cleaning. Contact us to set up recurring services.
  • How often should I schedule a deep cleaning for my home?
    We recommend deep cleaning every 3-6 months, depending on your lifestyle and home conditions.
  • What areas of the home do you not clean?
    We do not clean biohazards, mold, or hazardous materials. Additionally, we do not clean high or dangerous places without proper equipment.
  • Is there a minimum number of hours required for a booking?
    Yes, there is a minimum of 48 hours for all bookings to ensure thorough service.
  • Can I book a one-time cleaning, or do I need to sign up for a recurring service?
    Yes, we offer both one-time cleaning and recurring services. You can choose the frequency that best fits your needs.
  • Is there a cancellation fee if I need to cancel my booking?
    Yes, cancellations within 24 hours of your scheduled appointment may be subject to a fee to cover the allocated time slot.
  • Can I request a specific cleaner for my recurring service?
    Yes, if you’ve been satisfied with a particular cleaner, we will do our best to accommodate your request for future cleanings.
  • How do I reschedule or cancel a cleaning appointment?
    You can reschedule or cancel your appointment by contacting us at least 48 hours in advance. Cancellations made within 48 hours of the appointment may incur a fee.
  • Do I need to be home during the cleaning service?
    No, you do not need to be home. Many of our clients prefer to provide us with access details so they can return to a freshly cleaned home. However, you are welcome to stay if you prefer.
  • Can I book a cleaning for my office or commercial space?
    Yes, we provide both residential and commercial cleaning services. Contact us for details about our commercial packages.
  • Can I book a cleaning service for a friend or family member?
    Absolutely! You can book a cleaning as a gift, or purchase a gift card for them to use at their convenience.
  • How do I book a cleaning service with Karita’s Cleaning?
    You can book a cleaning service by visiting our website, giving us a call at 615-336-9323, or sending an email to info@karitascleaningservice.com. We make the process simple and easy!
  • How long will it take to clean my home?
    The time required depends on the size of your home and the type of cleaning service you choose. On average, a standard cleaning for a typical home takes around 2-4 hours .
  • Can I schedule a cleaning on weekends or holidays?
    Yes, we offer weekend cleanings. However, holiday availability may be limited, so please book in advance.
  • Do you offer same-day or emergency cleaning services?
    We may be able to accommodate same-day or emergency cleanings depending on availability. Please call us directly to inquire.
  • What is the best way to contact you if I need to make changes to my appointment?
    You can contact us by phone, email, or through our website’s contact form. We’re here to assist you!
  • How far in advance do I need to schedule a cleaning?
    We recommend booking at least a week in advance to ensure availability, but we do our best to accommodate last-minute requests when possible.
  • How do you handle tough stains on carpets, upholstery, or other surfaces?
    We attempt to remove stains with specialized products, but please note that not all stains can be fully eliminated. If a stain is particularly stubborn, we can suggest additional treatments.
  • Do you clean homes with pets? Is there an extra charge?
    Yes, we are happy to clean homes with pets. There may be an extra charge depending on the extent of pet hair or specific needs.
  • How do you handle fragile or delicate items while cleaning?
    Our cleaners are trained to be careful around fragile items. We ask clients to secure or store any particularly delicate or valuable items to prevent accidental damage.
  • How does a deep cleaning differ from a standard cleaning?
    Deep cleaning includes all the tasks in standard cleaning, plus additional attention to detail, such as cleaning behind appliances, scrubbing grout, dusting vents, baseboards and other thorough tasks. You can check out the full list here: regular cleaning or deep cleaning
  • Will your cleaners move furniture to clean underneath it?
    Our cleaners will move light furniture when needed. However, for safety reasons, we do not move heavy items like sofas, beds, or large cabinets.
  • What should I do to prepare my home for a cleaning service?
    We recommend picking up personal items and clutter to allow our cleaners to focus on deep cleaning. If there are special instructions, please let us know in advance.
  • Do you clean dishes, do laundry, or organize closets?
    Our standard services do not include dishes, laundry, or detailed organizing, but we can arrange these tasks upon request for an additional fee.
  • Can I provide my own cleaning supplies if I have specific preferences?
    Yes, if you have specific products you’d like us to use, you’re welcome to provide them. Just let us know ahead of time.
  • Do you provide your own cleaning supplies and equipment?
    Yes, we bring our own high-quality cleaning supplies and equipment. If you prefer us to use specific products, just let us know!
  • Can I leave special instructions for the cleaning team?
    Yes, you can leave specific instructions during booking. We are happy to accommodate your preferences.
  • What’s included in a standard cleaning service?
    Our standard cleaning includes dusting, vacuuming, mopping, kitchen and bathroom cleaning, and general tidying up of living areas. We focus on all common surfaces and high-traffic areas. For a full list visit the regular cleaning services page.
  • Do You Clean Blinds?
    Yes, we clean blinds! However, if the blinds are the thin, delicate type, we do not clean them due to the high risk of breakage. This is outlined in our contract, and we cannot take responsibility for any damage to these types of blinds. If you have any questions about this, feel free to ask!
  • Do you offer post-construction or post-renovation cleaning services?
    Yes, we provide post-construction cleaning to handle dust, debris, and other residues left after renovations.
  • What is your policy if something is broken or damaged during the cleaning?
    We take great care during our cleaning services, but if an accident occurs, please inform us immediately. We are fully insured and will address any concerns promptly.
  • What kind of products do you use to clean different surfaces?
    We use specialized products designed for specific surfaces, such as hardwood, tile, granite, stainless steel, and more, ensuring the best results without damage.
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